Returns & Refunds Policy
Last updated: September 10, 2026
We want you to be satisfied with your purchase from EU VAPE. This Returns & Refunds Policy explains how returns, withdrawals, defective products and refunds are handled.
14-Day Right of Withdrawal
If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days from the day you, or a person designated by you, receives the goods.
You do not need to provide a reason for exercising your right of withdrawal.
To exercise your right of withdrawal, please contact us at [YOUR SUPPORT EMAIL] before returning the goods. Please include your order number and clearly state that you wish to withdraw from the purchase.
Return Conditions
Returned products should be complete and, where reasonably possible, returned with their original packaging and accessories.
You may inspect products to the extent reasonably necessary to determine their nature, characteristics and functionality. You may be responsible for any reduction in value caused by handling beyond what is necessary for such inspection.
Sealed and Hygiene-Sensitive Products
Certain sealed products may not be eligible for return after they have been unsealed where they are not suitable for return for health protection or hygiene reasons.
Where this legal exception applies, products that have been opened or unsealed after delivery cannot be returned under the 14-day right of withdrawal.
This does not affect your rights if a product is defective, damaged, incorrect or otherwise not in conformity with your order.
Defective, Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible at [YOUR SUPPORT EMAIL] with your order number and a description of the problem.
We may request photographs or other reasonable information to help us assess the issue.
Where required by applicable consumer law, defective or non-conforming goods may be eligible for repair, replacement, price reduction or refund.
Return Shipping
For returns made simply because you changed your mind under the 14-day right of withdrawal, you are responsible for the direct cost of returning the goods unless we agree otherwise.
If the goods are defective, damaged, incorrect or otherwise non-conforming, return shipping costs will be handled in accordance with applicable consumer law.
Refunds
When a valid right of withdrawal is exercised, we will refund payments as required by applicable law, including the cost of our least expensive standard delivery option where applicable.
We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
How to Request a Return
Before sending a product back, contact:
EU VAPE
Email: [YOUR SUPPORT EMAIL]
Return address: [YOUR RETURN ADDRESS]
Please include your order number with your return.
Legal Rights
Nothing in this Returns & Refunds Policy limits or excludes any mandatory consumer rights that apply to you under applicable law.
EU guidance confirms that for a normal 14-day withdrawal, the customer can generally be required to pay return shipping if they were informed of that obligation beforehand. The seller generally has to refund the standard outbound delivery cost as well, but not an upgrade such as express shipping.
Also notice that I deliberately wrote the hygiene exception cautiously. EU law provides an exception for sealed goods that are unsuitable for return for health/hygiene reasons once unsealed, but we shouldn’t simply declare every vape product non-returnable; whether that exception applies depends on the particular product/circumstances.